1/13/2024 0 Comments Bigfoot java application2 years of management experience required.5 years customer service experience required.Certified Food Protection Manager Certification (Can schedule and receive once hired).Performs other related duties as assigned.Working a rotating schedule to see all employees for training and to improved customer experiences.Available for on-call issues outside of normal scheduled shift hours.Daily, weekly, and monthly reporting and communication with District Manager.Reporting: Invoicing, bills, deposits, Balance of daily Numbers-Overages and Shortages.Escalate customer complaints to the District Manager to resolve quality and customer service complaints if you are not able to resolve the complaint.Maintains quality service by enforcing quality and customer service standards along with quick service expectations. Communicates job and performance expectations in addition to delegation of job duties.( Managers must be available to cover any shift per business needs or in the event staff cannot cover). Manages Scheduling-Shifts, time-off, and coverage.Enforces local, state, and federal labor and employment laws.Ensures a safe, secure, and legal work environment.Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook.Lead and attend all mandatory meetings.Communicate with your District Manager and/or Operations Manager and assist in identifying and remedying problems deserving attention and store maintenance issues.Communicate, teach, and prepare the Barista?s of all upcoming monthly specials and promotions.Hold monthly store meetings and monthly safety meetings.Primary responsibility is to model and meet all expectations of all positions under your supervision.Maintains updated records of daily, weekly, and monthly revenues and expenses.Coordinates with vendors and order supplies, as needed.Maintains and clean, well-stocked and orderly work environment.Continuous training of employees on drinks preparation and proper use of coffee equipment.Maintains staff by recruiting, selecting, and training employees.Lead, inspire, and develop each member of the crew to achieve our mission:.Maintain good business practices as outlined by upper management.Precents oneself in a professional manner, be in proper dress attire and wear the approved uniform.Ensure your BFJ is prepared to serve customers each day and that it meets all quality standards.Oversee and be responsible for all the employees at your BFJ: hiring, training, coaching and discipline, etc.Ensure that your BFJ has the right people doing the right things in the right way to deliver a legendary experience for every customer.Create a platform for involving and inspiring all employee to succeed in everything they do.Follow set building, health, and BFJ culture standards always remaining compliant in all areas.Provide leadership for the baristas through ?being the example? and providing training as needed.It is your duty to run your BFJ successfully, increasing sales and hitting sales targets and labor targets set for your BFJ location.Job Summary: The Store Manager will manage and run a Bigfoot Java store location.
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